Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
By sending EMS, it takes 4 to 7 days. Free shipping by registered air mail might take 2 to 4 weeks.
Click on My Account or during check-out, you will see an account registration.
Please send an email to firstname.lastname@example.org, we will try to change it to the new address for you, however, if the item has shipped out, changing an address might need to wait for the item returned to us first.
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No, we do not keep your credit card information.
No, we do not. However, your customs might charge you and that is not demanded by us at all.
Yes, we ship world-wide.
Yes, it will. All items you ordered will be shipping all at once in the same package.
If you need to swap an item
Returns and Exchanges
If an item is unused, you can send it back to us for refund. However, the shipping cost is on your shoulder.
Please send an email with pictures of what you’ve received, we would try our best to make it right for you.
Please take a few pictures and send it to email@example.com
Please send it to the shipper’s shipping address, which is our office address.
Email : firstname.lastname@example.org
Please send an email to email@example.com for correcting your shipping address.
Yes, you may email us before we ship your order out by sending to firstname.lastname@example.org
As long as the shopping cart button appears, yes you may.